“Terms and Conditions” apply to all quotes and/or agreements made between the Company and Customer. “Customer” means any individual that contracts with the Company for sales or services. “Company” means Silicone Molding Technologies. “Quote” means the Company’s estimated cost to complete a job for the Customer. “Approved Order” means a Quote which was sent to the Customer and accepted in writing by both Parties. “Parts” means items produced for the Customer according to an Approved Order.
Listed below is important information we provide to better serve our customers. Our goal is to partner with you through honest communication and to offer high-quality services.
Quotes provided to the Customer are valid for 30 days from date issued, unless otherwise agreed in writing between the Parties. Quotes are not considered an Approved Order until a purchase order is received and any required down payments have been made. A re-quote of prices may be needed if the Customer changes specifications. If tooling modification is requested, the Customer is responsible for this added cost. A review of delivery/shipment dates may be needed to allow for such change.
Requests for cancellation, modification, or delay of shipment of any Approved Order must be submitted in writing to Company. The Customer is responsible for all costs, losses, and expenses incurred by the Company due to the change or cancellation.
Delivery schedules are determined from the date of the Approved Order. For special items, the delivery may be computed from the date the Company receives complete specifications from the Customer. This information is needed to proceed with design and manufacture of the items or parts in the approved order. If a third party sub-contractor is retained by the Customer, such as a Quality-Partner, the Company may adjust the delivery schedule to account for additional communication and feedback.
The Company is not responsible for any losses, expenses, or damages incurred by Customer for delays or interruptions caused by strikes, accidents, material shortages, disasters, or other events that are beyond the Company’s control.
Molds and tools will be stored by the Company for the Customer’s exclusive use according to their orders.
The Customer is responsible, at its own expense, to provide insurance coverage to protect its molds, tools, and any other materials of value while they are in our possession. The Company will not be held liable for any claim that might arise during storage of a Customer's tools and molds.
Parts/Materials are scheduled to be invoiced 50% at time of order, and the balance upon shipment. Customer is to deliver payment in full to the Company within thirty (30) days from date of invoice, unless otherwise agreed between parties at time of order.
Any new Tooling ordered by a Customer will be paid as follows:
a 50% down payment is due when the Approved Order is accepted, and the remaining 50% is due 30 days from the first sample shipment.
The Company may withhold shipments of Parts if payment is not made according to the terms agreed upon. All amounts not paid when due may be subject to interest at a rate of 4.5% per annum. The Company, at its discretion, has the right to not fulfill production orders for a Customer with an outstanding balance due.
In the event that these Terms and Conditions conflict with terms of the Customer’s Approved Order, these Terms and Conditions shall control and prevail over any different or additional terms or ordering documents, unless the Parties agree otherwise, in a written document, signed by both Parties.